We stand up behind our products. All Canadian Down & Plume Company products feature a warranty against manufacturing defects from the appointment of purchase, provided proper care is given to it and manufacturer's suggested intendance instructions have been followed.

Warranty Details

  • The warranty period varies past product. You can find the warranty period for your product on the product packaging or in the description on the production spider web-page.
  • The warranty is not transferable and limited to repair or replacement only and there are no other expressed and implied warranties.
  • The warranty does not cover shipping charges to Canadian Downwards & Plume Company. If product is repaired or replaced under warranty, Canadian Down & Plumage Company will cover the cost of shipping back to the customer.
  • If the damage is determined past Canadian Down & Feather Company to be the result of normal wear and tear, an accident, or abuse then repairs may be made at a reasonable price.

How do I annals my warranty?Every product is packaged with a warranty card which is printed with a unique production ID. You can fill out the warranty card and postal service it to the states at the address on the card. Alternatively, y'all may annals your warranty online, past filling out the grade on this page.

Here'south where you tin find the warranty carte du jour on the packaging, and where you tin find the product ID on the warranty card:

It is important that you retain your original purchase receipt, warranty card, and whatever labels and/or packaging. You lot may be asked to present these in order to validate your warranty at fourth dimension of service.

What is a manufacturing defect?
Whatsoever defect or damage caused past the manufacturer (that's us!) qualifies equally a manufacturing defect. It's important to audit your product carefully as presently as you receive it to place any such defects. It's also important to intendance for and protect your product properly. Failure to do so will invalidate the warranty.

For example, unfinished or loose seams, a missing corner loop, an empty section of a duvet, or a significantly leaky beat would be manufacturing defects.
Issues caused by the customer such equally normal vesture and tear, spills, stains, rips, down shifting with use, or shrinkage in the washing machine, are not covered under warranty.

How practice I make a warranty merits?

If your product is defective or damaged, please email us at info@canadiandownandfeather.com. Please provide your name, gild number and a detailed description of the problem. Please also attach photos of the production that illustrate the consequence as much as possible. It is very important that we receive detect of your claim via e-mail earlier nosotros receive the product to ensure it is directed to the right person once information technology arrives.

Once we acknowledge receipt of the email, yous may send your product to us at 135 St. Regis Crescent S, Toronto, ON M3J 1Y6 Attn: Warranty Department. Your warranty does not cover inbound shipping. The customer is responsible for the shipping cost to Canadian Down & Feather Company.

We will inspect your production and notify you lot of the resolution. If a manufacturing defect is identified, we volition repair or replace the product and send the production dorsum to you at our toll. If the damage is adamant by Canadian Down & Feather Company to be the event of normal article of clothing and tear, an accident, or abuse, we may offer to repair the product at a reasonable price and the return shipping volition be paid by the customer.

Registration Class